Search Tips

Search 101

  • When using search, try and be as concise as possible.  Every word that you use will matter.  The more words you use the more narrowed your search results will be.  To broaden you search results, you can use less words.
  • If you happen to not see the results that you had hoped for, try using alternate words.  For example, if you are searching for “disk” and do not see results, you can try using “drive”.  You can also try reducing the number of terms that you use.
  • You can also use Boolean operators to enhance your search results.  When using Boolean logic, use all CAPS for the operators.  Example: hats AND gloves NOT socks
    • The “+” and “-“ symbols also work as shortcut keys for Boolean operators.  Using the example above, you can also type: hats +gloves –socks
  • The use of quotes will also ensure and exact match to the phrase you have searched for.  Example: “blue knit gloves” will ensure that all search results will contain the exact phrase of “blue knit gloves” with all words appearing together.
  • Search is not case sensitive.  Upper case and lower case letters are typically disregarded by the search engine unless they are being used for Boolean logic.
  • If you're looking for a particular product, version, or a type of content such as a configuration guide just enter its name, or as much of its name as you can recall. If you're looking for a particular concept, serial number, or product, start with its name. Simple is good.
  • When searching for error messages, enclose the error message in double quotes. For example, enter "[export.rmtab.limit:info]" in the search textbox.
    • You can also try the Panic Message Analyzer or Syslog Translator tools located under the Troubleshooting Tools tab in the main menu bar.
  • When searching for a specific Knowledge Base article you can search by the KB ID number in order to find the article.
  • For more advanced Search features, you can also try the Advanced Search page.


Using “Filter Results By”

  • Once you have the results of your search in front of you, utilize the Filters in navigation bars on the left side of the screen.  The filters will help you narrow your results by the source of the content, the type of content or by the product.
  • Under Product Documentation you can filter based on the type of content you are searching for:
    • Administration Guides
    • Configuration Guides
    • Technical Reports (TR)
    • Etc.
  • Under Site Area you can filter based on other sites we index.
  • To help you decide what content you are seeking, each search result displays what content type and subtype it is filed under.  Using this as a reference will help you decide what filters you may want to use.

My Search Results are Greyed Out

  • If you’re an unregistered visitor or not logged in, you will be unable to view certain pieces of documentation. However, it is very quick and easy to register. Simply click the link to register and create your account.

Language Filters

  • Language filters will help you find NetApp content that is available in other languages.
  • Because our translated content is available on a very limited basis, please note that filters are not available for non-English language content at this time.
  • If you happen to use search for non-English language content, and search is unable to produce effective search results in the language that you selected, the search results will default back to English language search results in order to provide you with the content you may need.
  • Thank you for your patience as we continue our efforts in building our inventory of multi-language content.

Searching within a Manual

  • Would you like to search the content contained within a single manual?  Now, search provides this opportunity.
  • Look for search results with a link that states, “search within this manual”.  When you click on the link you will notice that the search results will change to only reflect the results within that book.
  • Want to go back to all search results for all manuals?  Click on the link that states “Return Back to Search Results”.

Recommended by NetApp

  • Depending on the terms you used in your search you may see a blue box appear at the top of your search results with the words “Recommended by NetApp”. The links within this box are suggestions that we at the NetApp Support team think will be helpful.

Your Search Results

  • By default, search results are sorted by relevance, with the most relevant result appearing at the top of the page. If you want to sort the documents by date instead, click the Sort by Date link. The most recent document appears at the top of the page and the date of each file is returned in the results. Results that do not contain dates are displayed at the end and are sorted by relevance.
  • Within each individual search results you will find:
    • The title of the search result.
      • Below the title the search result may/may not also contain the title of the manual that the topic is found in.
      • If the search result is found within a documentation manual, you may also see icons to download the pdf file associated with the search result and/or a link to the homepage of the manual.
    • Under the title of each of your search results you will see caption from the search result page that best matches what you have searched for. 
    • Below the caption you will see what filters the content is filed under as well as the date when the content was last updated.
    • Finally, each search result will also show you what products the content is associated with.
  • In the Standard Results page below the Filter By pane, the “Related Searches” pane provides the user a list of possible queries they can run which are related to but somewhat different than their query. Related Searches are dynamically generated by the GSA, and are generated based on content available in the Search Index.