Digital Support Featuring Elio

Elio—Virtual Support Assistant—Built with IBM Watson®

Whether you need to solve a problem quickly or simply want to learn more about your NetApp products and technologies, NetApp Support featuring Elio quickly and accurately provides the answers and information you need. With cognitive computing, virtual support assistant Elio presents the best answers up to four times faster than traditional methods by continuously learning from the community wisdom in NetApp support case histories.

Find Answers Faster

With Watson cognitive computing, Elio brings forward top answers, solving problems on average four times faster than traditional methods. Guided problem solving breaks down content silos and organizes information by topic, rather than sources, so you can find what you need more quickly.

Gain Flexibility

Omni-channel 24/7 access lets users access support whenever, wherever, and however works best. With technical information now available through search engines, you can learn more before you buy.

Increase Uptime

Digital support also includes access to NetApp Active IQ online portal and mobile app, which delivers analytics, insights, and advisories based on community wisdom from NetApp’s installed base of hundreds of thousands of data fabrics assets.

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